February 21, 2025

University of Central Florida Addresses Ticketing Misunderstandings

News Summary

UCF Athletics recently clarified misunderstandings regarding season ticket policies after an erroneous email mistakenly flagged many devoted fans for ticket reselling activity. The email sparked confusion among season ticket holders, leading to concerns about potential seat relocation and discount eligibility. UCF Vice President Terry Mohajir emphasized that the intent of the communication was to prioritize loyal fans and encouraged proper ticket transfer methods. As the university aims to mend relations with supporters, fostering community connections remains a priority amid challenges with attendance and team performance.

UCF Athletics Clears Up Misunderstandings Over Season Ticket Policies

Orlando, Florida – It seems it’s not just the game day excitement that’s getting some fans all riled up at the University of Central Florida. Recently, a miscommunication from UCF Athletics sent a wave of confusion and frustration among season ticket holders. In an unexpected email that landed in their inboxes, around 600 fans were mistakenly flagged for high _secondary market activity_, causing alarms to go off for many who have been loyal supporters of the Knights.

The Email That Missed the Mark

This email, which was sent out to about 10% of season ticket holders, suggested that those being addressed would not be eligible for seat relocation in the upcoming 2025 season. To make matters worse, this communication indicated that the season ticket discounts could also be at risk for those deemed too active in reselling their tickets. It’s understandable why many fans raised their eyebrows, especially considering that they couldn’t comprehend how a dedicated supporter, like Logan Berkowitz, could be swept into this categorization after attending almost every game.

UCF Vice President and Athletics Director Terry Mohajir stepped forward to clarify the intentions behind the message. He acknowledged that the email didn’t quite nail the communication aspect and not one season ticket holder should fear losing their beloved seats or discounts. The *goal* behind the email was to encourage dedicated fans by prioritizing them for relocations and addressing a waitlist for 2,500 eager fans hoping to join the season ticket family. It seems the fine line between addressing ticket scalping and maintaining a relationship with devoted supporters got a bit blurred.

Setting the Record Straight

To make the situation clearer, UCF athletics underscored that they strongly prohibit activities that undermine the integrity of season tickets. They gently reminded fans that if they cannot attend a game, it’s best to resell or transfer their tickets directly through the school, rather than using the secondary market – a reminder that hopes to help maintain a fair and safe ticketing process for everyone.

Unfortunately, many fans expressed their disbelief and frustration about being flagged as potential scalpers, feeling that their loyalty was not acknowledged. It’s easy to imagine how disheartening it must have been for these passionate supporters to receive a warning they didn’t earn.

The Bigger Picture

Adding to the urgency of getting this message right is UCF’s average attendance which saw a slight dip of 2.2% in 2024 compared to the previous season, raising some eyebrows regarding fan engagement. The Knights went through a challenging year, finishing with a disappointing 4-8 record in their second Big 12 season, and they wrapped up with a 2-7 conference record before the departure of former head coach Gus Malzahn. So all of this commotion regarding tickets comes at a crucial moment when strengthening community connections and engagements is of utmost importance.

UCF is making amends and proactively reaching out to fans who received the erroneous email, aiming to provide clarity and address any questions they might have. The athletics department expresses the desire to create a welcome atmosphere at FBC Mortgage Stadium for all Knight fans, emphasizing that their commitment to fostering a supportive community remains a top priority.

In conclusion, even though this email blunder stirred up a bit of chaos, UCF Athletics is putting in the effort to mend fences with their loyal supporters. Here’s hoping for brighter days ahead for the Knights, on and off the field!

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Author: STAFF HERE ORLANDO WRITER

ORLANDO STAFF WRITER The ORLANDO STAFF WRITER represents the experienced team at HEREOrlando.com, your go-to source for actionable local news and information in Orlando, Orange County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Orlando International Fringe Theatre Festival, Megacon Orlando, and Central Florida Fair. Our coverage extends to key organizations like the Orlando Economic Partnership and Hispanic Chamber of Commerce Metro Orlando, plus leading businesses in leisure and hospitality that power the local economy such as Walt Disney World Resort, AdventHealth, and Universal Orlando. As part of the broader HERE network, including HEREJacksonville.com, HEREPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.

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