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Orlando Magic Partners with SAS to Enhance Fan Experience

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Fans enjoying a basketball game at the Kia Center with technology enhancements

News Summary

The Orlando Magic has entered a strategic partnership with SAS to improve fan experiences at games. Utilizing the SAS Viya platform, the team aims to deliver personalized interactions and optimize ticket sales forecasting. This collaboration is set to innovate engagement strategies through data analysis, aiming to strengthen connections with fans while integrating advanced technologies like virtual and augmented reality for a captivating game-day experience.

Orlando – The Orlando Magic has announced a strategic partnership with SAS, a well-known multinational developer of analytics and AI software. This collaboration aims to significantly enhance the fan experience at games held at the Kia Center in downtown Orlando.

The primary goal of the partnership is to deliver a more personalized and engaging experience for fans attending games. The Orlando Magic’s leadership emphasizes the importance of understanding fan behavior and preferences to drive engagement. By utilizing the SAS Viya platform, the team will be able to analyze various fan engagement data more effectively, allowing for tailored interactions and special offers targeted at individual fans.

In addition to improving personalized experiences, this partnership will lead to enhanced data visualization and modeling capabilities. The Orlando Magic plans to leverage these improvements to refine their ticket sales forecasting and dynamic pricing strategies, ultimately promoting higher attendance and satisfaction among fans.

Understanding what keeps fans returning to games is a key focus for the Orlando Magic. The team is devoted to optimizing engagement strategies based on extensive data analyses, which will help craft experiences that resonate more deeply with their audience. The leadership has conveyed that core values such as teamwork, community, and innovation guide their efforts in this direction.

The new partnership also paves the way for exploring various technological initiatives aimed at enhancing real-time fan engagement during live events. Potential enhancements could include the integration of virtual reality and augmented reality, which could further enrich the overall experience for attendees, providing them with unique and interactive moments during games.

A significant aspect of the collaboration involves a commitment to hyper-personalization. The Orlando Magic seeks to offer flexible options and tailored experiences that cater specifically to the preferences of individual fans. As a result, this initiative not only aims to increase attendance but also seeks to foster a stronger bond between fans and the team.

SAS has been an influential partner for the Magic since the collaboration began in 2010. The integration of SAS’s data management capabilities has greatly enhanced the team’s operational efficiency. By streamlining data collection and analysis, the partnership has empowered the organization to respond more swiftly and effectively to market trends.

The long-term objective of the Orlando Magic is to continue evolving its technological presence and enhancing its fan engagement strategies. With the ticketing landscape facing significant disruption from online resale markets in recent years, the integration of data and analytics has become more crucial than ever. The ongoing collaboration with SAS positions the Magic as a leader in technology integration within the sports sector, with a commitment to continuous improvement in delivering fan experiences.

The chief strategy and innovation officer of the Orlando Magic has been instrumental in guiding this integration for nearly two decades. The emphasis placed on data-driven decision-making reflects a broader trend within the NBA, where teams increasingly rely on analytics to enhance both operational strategies and the overall fan experience.

Overall, this partnership represents a significant step forward for the Orlando Magic as they strive to meet the evolving expectations of their fan base while remaining compliant with privacy laws to manage fan data responsibly. As the sports industry continues to innovate, the Magic emphasize their dedication to creating memorable experiences that resonate with all attendees.

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