News Summary
Kiva MedSpa + IV Lounge in Thornton Park has closed unexpectedly, causing confusion among clients about prepaid services and medical records. The closure was announced on Instagram by co-owners Ashlei and Kara, leaving many clients feeling blindsided. Communication has ceased, and clients are worried about their unused gift cards and payments. Ashlei Bush noted that further information would be shared soon, but legal advice has restricted communication, heightening client anxiety over their health records and investments.
Orlando – Kiva MedSpa + IV Lounge, located in Thornton Park, has abruptly closed its doors, leaving many clients confused and upset. The sudden announcement came late Friday night in an Instagram post signed by co-owners Ashlei and Kara, expressing gratitude to its clients and describing the decision as “tender and thoughtful.” This unexpected closure has triggered a wave of concerns from clients regarding prepaid services, unused gift cards, and the status of medical records.
The closure was announced around 9 p.m. on Friday, and only six days prior, one of Kiva’s providers, Melissa Good, also known as “The Good Injector,” had indicated via her own social media that she would be transitioning to provide services at Nectar Aesthetics, located in downtown Orlando. This early indication raised eyebrows among clients who had already begun questioning the stability of the MedSpa. With the sudden closure, many clients took to Facebook to express their worries about unutilized gift cards and outstanding packages.
Clients attempted to reach out to Kiva MedSpa through phone calls on Saturday, only to find that the phone line had been disconnected. Adding to the confusion, the company’s website remained active, still listing services and operational hours without any indication of the closure. This led many clients to feel blindsided, as there were no instructions on how to rectify outstanding balances or utilize prepaid services.
Co-owner Ashlei Bush assured that more information would be provided to the public the following Sunday, but the situation quickly escalated without clear guidance for clients. In response to the frustration, individuals left without answers were advised that they could file complaints with the Florida Department of Agriculture and Consumer Services regarding their prepaid services and gift cards.
According to Florida law, owners of medical practices must inform patients when a practice closes or relocates, allowing patients the opportunity to obtain their medical records. Clients worried about their health records were left in limbo, as communication ceased and no steps were being taken to address how affected individuals could recover vital information.
An update later revealed that despite an initial commitment to provide clarification, Ashlei Bush indicated that her attorney had advised her not to make any further public statements until the matter is resolved. This lack of communication left clients feeling abandoned and uncertain about the status of their funds and services.
Client Reactions
The swift closure took many loyal clients by surprise. Several expressed feelings of betrayal and anxiety over their financial investments, particularly those who had purchased gift cards or prepaid for services that they are now unable to redeem. Additionally, the abrupt nature of the announcement, combined with the disconnection of communication channels, further fueled distrust toward the establishment.
Context of the Closure
Kiva MedSpa + IV Lounge had been known for its aesthetic treatments and wellness services in the Orlando community. The spa had built a client base that grew through personal recommendations and social media engagement, featuring various specialized treatments. The rapid departure of one of its primary injectors shortly before the closure raised concerns about internal management issues that may have contributed to the decision to close. What initially seemed like a change in a provider’s business direction has now left the entire clientelle in uncertainty over the future of their preferred wellness sanctuary.
As clients navigate this unexpected disruption, the hope remains that a clear resolution will come from the owners or relevant authorities regarding their rights and options moving forward.
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Additional Resources
- Bungalower: Kiva MedSpa Abruptly Closes
- Wikipedia: Consumer Rights
- Bungalower: Thornton Park Business Updates
- Google Search: Medical Practice Closure Florida
- Bungalower: Orlando Aesthetic Practice Investments
Author: STAFF HERE ORLANDO WRITER
ORLANDO STAFF WRITER The ORLANDO STAFF WRITER represents the experienced team at HEREOrlando.com, your go-to source for actionable local news and information in Orlando, Orange County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Orlando International Fringe Theatre Festival, Megacon Orlando, and Central Florida Fair. Our coverage extends to key organizations like the Orlando Economic Partnership and Hispanic Chamber of Commerce Metro Orlando, plus leading businesses in leisure and hospitality that power the local economy such as Walt Disney World Resort, AdventHealth, and Universal Orlando. As part of the broader HERE network, including HEREJacksonville.com, HEREPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.
